Purepuja is now pureprayer. Click here to visit. All services through purepuja website has been discontinued.

TERMS OF USE


  1. BACKGROUND

    1. This document is an electronic record in terms of (i) Information Technology Act, 2000; (ii) the rules framed there under as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

    1. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.purepuja.com (“Website”) and the mobile application ‘Pure Puja’ (“ App”). For the purposes of this Terms of Use, the term Website and App shall be collectively referred to as “ PurePuja” or “Platform”.

    1. The Platform is operated by Spiritual Products Private Limited, a private limited company incorporated under the Companies Act, 1956 and having its registered office at C-9, C-10, Yadavagiri Industrial Area, Yadavagiri, Mysore – 570020 (“ SPPL” or “Company”).

    1. These terms of usage (“Terms of Use”) govern Your use of the Platform and Services (as defined below) provided through the Platform. By using or visiting the Platform, or by using any Content (as defined below) or information provided as part of the Platform/Services, You shall be deemed to have read, understood and accepted to be bound by these Terms of Use.

    1. For the purpose of these Terms of Use, wherever the context so requires "You", “Your”, “ User” or “Customer” shall mean any natural or legal person who uses the Website for availing the Services. The term “We”, “ Us”, “Our” shall mean SPPL.

    1. We reserve the right to make changes to these Terms of Use at any time. Any such modifications will become effective immediately upon posting to the Platform and Your continued use of the Platform, and/or the Services constitutes Your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Platform.

  1. SERVICES

    1. www.purepuja.com and PurePuja is an online Platform which allows the Users to: (i) purchase a range of prayer products, including but not limited to Pooja packs / puja kits such as the Deepawali Lakshmi Pooja Pack and Ganesh Chaturthi Pooja Pack, loose and grouped puja samagri and other such products; and(ii) avail religious and spiritual services such as Pooja vidhanas, astrology services, devotional songs and shlokas, purohit booking with or without puja samagri etc. (“ Services”).

    2. Access to and use of the Services will be internet based. You will be responsible for obtaining Internet connectivity and paying all fees in connection with it. In addition, You must procure all equipment necessary to ensure access to the Internet and to be able to use the Services and download and listen to and/or view the Content, including, but not limited to, compatible mobile handsets, tablets, personal computers, television, routers, and internet access services.

  1. REGISTRATION OF USERS

    1. In order to access or use the Platform, You must be 18 (eighteen) years or older and have the requisite power and authority to enter into these Terms of Use. You may not access or use the Platform if We have previously banned You from the Platform or closed Your account.

    1. You will have to be a registered User of the Platform in order to avail all the Services offered on the Platform. You will have to open an account by completing the registration process by providing Us with current, complete and accurate information as prompted by the applicable registration form. You shall also choose a password and a user name for Your account (“ User Account”). You shall be responsible for maintaining the confidentiality of Your username, account password and You shall be responsible for any and all activities that occur in connection with Your User Account. Under no circumstances shall the Company be liable for any loss or damage arising from Your failure to comply with this clause.

    1. While creating Your account, You shall not impersonate any third party to create or use an account for anyone other than Yourself OR provide an email address other than Your own OR create multiple accounts.

    1. You shall not allow: (a) any other person to share Your User Account; (b) any part of the Platform being cached in proxy servers and accessed by individuals who have not registered as Users of the Platform; and (c) access to the Platform through a single account and password being made available to multiple users on a network.

  1. PAYMENTS

    1. Please note that the credit card / debit card / net banking payment gateway is maintained, operated and processed by the online payment gateway services provider(s) (“OPGSPs”) engaged by the Company. You agree and acknowledge that the Company bears no responsibility for payment made by credit card /debit card /net banking to avail the Service(s) through the Platform. Further, you hereby agree to comply with any other additional terms and conditions that may be prescribed by the OPGSPs for processing the online payments made by you on the Platform. The Company is not liable for any actions under this payment mechanism.

    1. You understand, accept and agree that the payment facility provided by the Company is neither a banking nor financial service. You further agree that while availing any of the payment options as specified above, We will not be responsible or assume any liability whatsoever in respect of any loss or damage arising directly or indirectly to You due to: (a) lack of authorization for any transactions; or (b) any payment issues arising out of the transaction; or (c) Decline of such transaction for any reason.

    1. You agree, understand and confirm that the credit card / debit card / net banking details provided by You for availing of the Service(s) through the Platform shall be correct and accurate and You shall not use the credit card / debit card / net banking account which is not lawfully owned by you, i.e. in a credit card / debit card / net banking transaction, You must use Your own credit card / debit card / net banking account. You further agree and undertake to provide the correct and valid credit card / debit card / net banking account. Further, the said information will not be utilised and shared by the Company with any third parties unless required for fraud verifications or by law, regulation or court order. The Company shall not be liable for any credit card / debit card / net banking account fraud. The liability for use of a credit card / debit card / net banking account fraudulently shall be on You and the onus to “prove otherwise” shall be exclusively on You.

    1. The Company has exercised due care and attention to ensure accurate description and pricing of Services that are being offered through the Platform. However, despite Our best efforts, certain Services offered via the Platform may be mispriced or the description of the Service(s) may be inaccurate. The Company does not and cannot confirm the price of the Service(s) until You place an order to avail such Services through the Platform. In the event, the Services offered via the Platform are mispriced or the description of the Services is inaccurate, the Company shall have the right, at its sole discretion, to refuse or cancel any orders placed by You for such Service(s). In the event the Service(s) are incorrectly priced, the Company may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. The Company shall have the right to modify the price of such Service(s) at its sole discretion and contact You for further instructions using the e-mail address provided by You while registering onto the Platform or cancel the order and notify You of such cancellation. The Company shall not be liable at any time for any such error or omission with regard to the pricing and/or description of the Services offered via the Platform.

    2. The pricing and/or availability of Services shall be subject to change at the sole discretion of the Company, without providing any notice to the Users.

    3. Fraudulent/Declined Transactions

      The Company reserves the right to recover the cost of the Service(s), collection charges and attorney fees (in the event a claim is being made against the Company) from You if You are found using a credit card / debit card / net banking account or any means of payment fraudulently. In such an event, the Company reserves the right to initiate legal proceedings against You for fraudulent use of the Platform and any other unlawful acts or acts or omissions in breach of these Terms of Use. You shall be liable to indemnify the Company against any costs, damages, claims or other demands in relation to violation of any of Your obligations under the Terms of Use. Please note that all payments shall become due and payable on placing the orders.

  1. TERMS AND CONDITIONS WITH RESPECT TO PURCHASE OF PRODUCTS

  1. The Platform enables the Users to purchase a range of puja products, including but not limited to puja packs / puja kits such as the Deepawali Lakshmi Puja Pack and Ganesh Chaturthi Puja Pack, loose and grouped puja samagri and other such products (“ Products”).

  2. Pricing and Payment
    1. Prices for Products displayed on Our Platform are provided in Indian rupees. Please note that the prices for the Products may change at the sole discretion of the Company.

    2. Customers can make online payments for their orders by using: (i) their debit card/credit card; or (ii) Net-banking or online payment; or (iii) Cash on delivery (only for selected locations at the sole discretion of the Company OR as per the feasibility of the third party logistic service provider engaged by the Company for delivery of the Products).

    3. Once You have selected the ‘cash on delivery’ payment option while placing Your order on the Platform and such order has been accepted by the Company, You shall not alter the payment option, unless otherwise directed by the Company. The Company reserves the right to deprive the Users of the cash on delivery payment option even upon the acceptance the order(s) on the Platform and the same shall be intimated by the Company to the Users.

  3. Delivery of Order

    1. Upon placing Your order on the Platform, You will receive an e-mail containing a summary of Your order and other details relevant to the acceptance of your order.

    2. Sometimes, the delivery of Your order may take longer than the estimated timelines due to an occurrence of a Force Majeure Event (as defined below) or due to a delay by the logistic service provider engaged by the Company. In such an event, the Company shall intimate You about such delay in delivery of Your order via e-mail.

    3. For the purpose of this Terms of Use, “Force Majeure Event ” means, an act of God, war, civil disturbance, strike, lockout, act of terrorism, flood, fire, explosion or legislation or restriction by any government or other authority, or any other similar circumstance beyond the control of the Company, which has the effect of wholly or partially suspending the obligations hereunder of the Company during the continuance and to the extent of such prevention, interruption or hindrance.

    4. SPPL will avail services of third party logistic service providers to deliver Your order. The Company will make a maximum of one attempt to deliver Your order. In the event the Customer is not reachable or does not accept delivery of Products in these attempts, the Company reserves the right to cancel the order(s) at its discretion.

  4. Cancellation and Refund Policy

    1. In the event, the Customer intends to cancel his/her order, he/she shall communicate such request for cancellation and refund within 24 (Twenty Four) of confirming such order.

    2. Upon receipt of such request, Company shall verify the order number of the Customer and send a confirmation e-mail initiating the cancellation and refund.

    3. In the event the Customer makes a request for cancelation of his/her order upon the same being already dispatched by Us, we shall deduct 50%of the amount paid by the Customer for restocking and packaging fee and the balance 50 % amount will be refunded back to you within 7 working days from the date on which the request for cancellation and refund was approved by the Company. Refund shall be initiated by the Company only upon the receipt of Products that were ordered by the Customer in good resalable condition. Any freight/courier charges for returning the Products shall be solely borne by the Customer.

  5. Return and Exchange Policy

    1. We permit returns and exchange of Products requested by the Customer if such request is made within 7 (Seven) business days of receiving the package (“ Return or Exchange Period”). The return and exchange policy shall be applicable only for the following reasons. No other requests for return or exchange shall be entertained aside from those mentioned below:

      1. Substantial damage/defect found in the Product; or

      2. A wrong Product is delivered to the Customer.

    2. You shall communicate Your request for return or exchange via e-mail to care@purepuja.com. Along with your request, You shall provide: (a) a short description of the issue that You have identified with the Product; and (b) attach a snapshot of the Product delivered to You (only if the Product delivered is a wrong Product or damaged Product). In the event You fail to make a request within the Return or Exchange Period, the Product shall be considered sold and no further requests will be entertained.

    3. Once the request is sent from Your end, please await a e-mail confirmation from Our end initiating the return or exchange.

    4. Upon receipt of Our e-mail, You may courier the package to Us at: Spritual Products Pvt. Ltd (PurePuja Dept), C-9 C-10, Yadavagiri Industrial Area, Near Joy Ice Cream, Yadavagiri, Mysuru, Karnataka - 570020. You will also inform Us via e-mail that the Product has been dispatched from Your end along with Your order number, courier tracking details and a copy of the invoice. Once we receive the Product(s), We will take 3 business days for Us to do a quality check of the Product and contact You via e-mail or telephone regarding the exchange or return.

    5. All requests for return or exchange shall be processed by the Company within 7 business days after satisfactory completion of the quality check of the Product.

    6. While returning the Product, please ensure that the Product is returned in its original packaging along with the copy of the corresponding invoice .

    7. All expenses associated with dispatching the Product back to the Company for the purposes of exchange/return shall be solely borne by You and the same shall be not refunded by the Company. Further, You hereby agree that any loss or damage caused to the Products during transit shall be the responsibility of the Customer and the Company shall not be liable for any claims relating to the same.

    8. EXCLUSION OF LIABILITY

      The Company does not advocate or recommend using the Products made available on the Platform in a manner that will cause harm to Yourself or others. We wish to impress upon You to use extreme caution and care while using the Products. You acknowledge and undertake that the usage of the Products by You is at Your own risk and under no circumstances shall the Company be liable for any direct, indirect, punitive, incidental, special or consequential damages to property or life, whatsoever arising out of or connected with the use or misuse of the Products by You.

    1. TERMS AND CONDITIONS WITH RESPECT TO SERVICES OFFERED BY PRIESTS AND ASTROLOGERS

    1. As mentioned in Clause 2.1 above, the Platform enables the User to learn how to conduct prayers/pujas at their homes and shall also provide the Users with religious and spiritual services such as Puja vidhanas, booking purohits/priests (with or without puja samagri items) for the purposes of conducting pujas (“Puja Services”) and avail astrology services (“Astrology Services”) (“collectively referred to as “Devotional Services”),from various vendors such as astrologers and priests (as the case may be) on-boarded by the Company on its Platform (“Third Party Vendors”).

    2. Payment Terms and Conditions

      1. Before availing any such Devotional Services, we will apprise the User of the applicable charges for the said Devotional Service(s). In addition to these Terms, the User shall also be bound by the terms (if any) mentioned for specific Devotional Service(s).

      2. Please note that the charges paid by a User, are not refundable. However, in the event a User, is not satisfied with the Devotional Service(s), then such User may send a mail to [ care@purepuja.com]. We will review the feedback provided the Customers, on a case to case basis, and may refund part of the charges paid, if we deem fit. Our decision on any such matters shall be final and binding.

      3. Users can make online payments for the Devotional Services availed by them through: (i) their debit card/credit card; or (ii) Net-banking or online payment or (iii) Cash on Arrival (which may be applicable only for select “Devotional Services” at the sole direction of the Company)

      4. While availing any of the payment method(s) available on the Platform, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to: (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason. You understand, accept and agree that the payment facility provided by Us, is neither a banking nor a financial service.

      5. We reserve the right to change the charges for Services, at any time, without the requirement of any prior intimation to the User. Any such change shall be binding and effective on the User.

    3. Specific Terms with respect to Puja Services:

      1. The terms specified under this clause are solely with respect to the Puja Services that are to be rendered by the purohits/priests based on the request/booking made by the User on the Platform. This shall include:

        1. The User will be given the option to book the services of the purohits/priests with or without puja samagri items.

        2. In the event the User chooses to book the services of the purohits/priests without puja samagri items, the Company shall inform the User of the necessary puja samagri items that the User will have to procure/purchase for the specific ritual. Such intimation shall be communicated by the Company to the registered e-mail ID of the User.

        3. The Company shall also intimate the User of any ‘daanas or dakshina’ (via e-mail) that may be offered to the purohits/priests upon completion of rendering their services. This may include the Customer offering the purohits/priests with the puja samagri items used for the rituals (irrespective of the User opting for purohits/priests with or without puja samagri items) or such other daanas or dakshina as may be intimated by the Company. However, offering of such daanas or dakshina shall be at the sole discretion of the Customer.

        4. Any food offering or Naivedhya that is specifically required for the ritual shall be prepared by the Customer. The purohits/priest shall only be responsible for bringing karpuram, vibuthi and such other puja related items that may be consumed during the course of provision of services (at the option of the Customer) and the same shall not include any edible or potable items such as prasadam, teertha, Naivedhya etc. The Company may provide the Customer with the recipe of the food offering or Naivedhya that may be required to be prepared for the specific ritual.

        5. In the event the Customer is unable to avail the Puja Services due to a Force Majeure Event, the Company shall, at the option of the Customer shall either: (a) refund the service charge for the Puja Service availed by the Customer; or (b) defer provision of the Puja Service by the purohit/priest to the earliest date from the date on which the Force Majeure Event has ceased to exist.

        6. Upon completion of the Puja Services by the purohit/priest, the Customer shall be required to sign the acknowledgement slip i.e., Purohit Service Completion Acknowledgement shared by the purohit/priests.

        7. In the event the Customer opts for a ‘cash on arrival’ mode of payment, the Customer shall make the necessary payment to the purohit/priest upon the completion of their services and shall provide their signature to the payment acknowledgement slip shared by the purohits/priests.

    4. Specific Terms with respect to Astrology Services

      1. The Company through the Platform provides Astrology Services to the Customers. Such Astrology Services include: (i) daily, weekly and monthly horoscope reading; and (ii) customized horoscope reading based on the Customer’s requirements.

      2. You hereby agree and acknowledge that the content made available or provided to You as part of the Astrological Services shall be the sole and exclusive property of the Company.

      3. The Company grants You a limited right to download or use the content made available to You as part of Astrological Services for Your personal and non-commercial use only. Any copies of such content saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use only.

      4. You hereby agree and acknowledge that the astrologers empanelled by the Company may from time to time make recommendations of using mantras, yantras or any other astrological remedies to be used by You (based on the request made by You while availing Astrology Services), and such recommendations are made in good faith by the astrologers and the Company and its subsidiaries, affiliates, officers, employees, agents and partners shall make no warranty that: (i) the Astrology Service(s) will meet your requirements; and (ii) the results that may be obtained from the use of the Astrology Service will be accurate or reliable.

      5. You further agree and acknowledge that the Astrological Services offered through the Platform is based on cumulative or individual knowledge, experience and interpretations of astrologers and such astrological counselling may vary from one astrologer to another. Any data, interpretation, prediction or information in any form received by You as part of the Astrological Services should not be treated as a substitute for advice or treatment that You would normally receive from, including but not limited to medical professionals, financial advisors, legal consultants and such other licensed services. The Company and its subsidiaries, affiliates, officers, employees and consultants shall not be liable for damages of any type, including but not limited to direct, incidental or consequential damages including damages for interruption of business, loss of revenue and loss of materials arising out of the advice provided by the astrologers.

    5. Exceptions and limitations with respect to Devotional Services

      1. While SPPL carries out background checks and verifications on all Third Party Vendors, You understand and acknowledge that SPPL does not endorse, recommend, warrant or guarantee to qualifications, expertise, claims or background of any Third Party Vendors, or any services provided by such Third Party Vendor. Nothing contained in these Terms of Use and the Platform shall be considered as an endorsement, recommendation, referral, verification, warranty or guarantee with respect to (a) any Third Party Vendor; (b) the Platform or (c) any Devotional Services made available via the Platform or (d) the validity, accuracy, availability, completeness, safety, legality, quality or applicability of any information made available as part of Devotional Services via the Platform.

      2. You understand and agree that although a Third Party Vendor may be a qualified priest or an astrologer,, the Company cannot predict or assess the competence of such Third Party Vendor. The Company disclaims any and all liability for any Devotional Services rendered by a Third Party Vendor to You through the Platform.

      3. You hereby agree and acknowledge that the provision of Devotional Services as specified above may not be suitable or customized for a specific caste, creed or sect of the Hindu religion. Subject to Clause 6.5.1 and Clause 6.5.2 above, such Devotional Services shall be provided solely based on the request made the Customer and the same shall be rendered in accordance with the practice followed by the respective Third Party Vendor.

    1. TERMS AND CONDITIONS WITH RESPECT TO SUBSCRIPTION OF SHLOKAS AND DEVEOTIONAL SONGS

      1. SPPL enables the Users to sample, listen and download devotional songs and shlokas (“Devotional Content”) through the Platform.

      2. The Devotional Content may be offered to You either on a subscription basis and/or as payment per download, subject to the limitations provided in this clause.

      3. Notwithstanding anything else in this Terms of Use, the method in which SPPL provides the Devotional Content shall be subject to change at all times in SPPL’s sole discretion.

      4. Subject to Your payment in full/subscription for accessing the Devotional Content and/or for the use of the Devotional Content, We grant you a non-exclusive, non-transferable, restricted, revocable and limited right to use the Devotional Content only for your personal use, for non-commercial purposes, and always subject to the terms of this Terms of Use.

      5. You must comply with all applicable copyright and other laws in connection with your access to and use of the Devotional Content. You shall not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sublicense or otherwise transfer or use the Devotional Content, unless otherwise allowed under this Terms of Use. We do not grant You any synchronization, public performance, promotional use, commercial sale, resale, reproduction, rental or distribution rights in the Devotional Content made available on the Platform.

      6. Purchased Content : You may be allowed to purchase Devotional Content through the Platform. Upon successful receipt of the payments related to such purchase by SPPL, You shall have the right to retain a copy of such Devotional Content for Your use as the owner of that copy of the Devotional Content, subject to the underlying rights (including copyrights and other intellectual property rights of the authors, composers, performers, artists, publishers and record labels). Your use of such downloaded Devotional Content may be restricted as per existing laws and rights of such third parties. You will be entirely responsible for Your use of any purchased Devotional Content.

      7. Subscribed Content : Any Devotional Content that is provided to You on a subscription basis is for Your personal use only and only for the duration of the subscription if all related payments have been paid (if necessary). Your rights to use and access the subscribed Devotional Content will end automatically upon expiry of the subscription period. SPPL reserves the right to restrict Your access and use of the subscribed Devotional Content before the expiry of the subscription period if You are in default of this Terms of Use.

      8. You shall not violate the copyright and any other intellectual property rights in the Devotional Content made available on the Platform by any means and for any purpose. You acknowledge that SPPL derives its rights to use the Devotional Content and other materials offered on the Platform from artists, record labels, publishers and other third parties, which rights may be available to SPPL for fixed periods of time and/or for limited methods of distribution. You further acknowledge that the above mentioned third parties retain ownership and all rights in such Devotional Content and You shall not infringe the rights of any such third parties in any manner, including without limitation, reverse engineering, decompiling, disassembling or otherwise tampering with such Devotional Content.

      9. You shall not create any derivative works of any nature of the Devotional Content without the prior written consent of the relevant third party and/or SPPL (as applicable), even if such derivative works are not meant for commercial use.

      10. YOU EXPRESSLY AGREE THAT USE OF/DOWNLOAD AND ACCESS TO THE DEVOTIONAL CONTENT IS AT YOUR SOLE RISK. THE DEVOTIONAL CONTENT IS PROVIDED ON AN “AS IS” AND AN “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATION OR WARRANTY THAT ANY DEVOTIONAL CONTENT OR SUCH OTHER MATERIAL ASSOCIATED WITH SUCH DEVOTIONAL CONTENT DISPLAYED ON OR OFFERED THROUGH THE PLATORM ARE ACCURATE, COMPLETE, APPROPRIATE OR RELIABLE. WE ALSO MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE DEVOTIONAL CONTENT MADE AVAIABLE ON THE PLATORM WILL MEET YOUR REQUIREMENTS AND/OR YOUR ACCESS TO AND USE OF THE DEVOTIONAL CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE, FREE OF VIRUSES, MALICIOUS CODE, OR OTHER HARMFUL COMPONENTS, OR OTHERWISE SECURE.

    2. INTELLECTUAL PROPERTY RIGHTS

      1. Copyright

        1. All content included on the Platform (including the content provided as part of Devotional Services and Devotional Content) are delivered to Users as part of the Services, including but not limited to, text, graphics, logos, designs, photographs, audio/video content, button icons, images, data compilations (“ Content”), is the property of SPPL, and is protected by the applicable intellectual property laws. The compilation of all Content on this Platform is the exclusive property of SPPL. You agree not to decompile, reverse engineer or disassemble any Content accessible through the Platform, not to insert any code or product or manipulate the Content of the Platform in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method. We reserve the right to terminate Our engagement if We, in our sole and absolute discretion, believe that You are in violation of this clause.

        2. SPPL’s Content available on or via the Platform, are provided to You AS IS for Your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of SPPL. SPPL reserves all rights, not expressly granted in and to the Website.

      2. Trademarks

        1. The Platform, including, but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of the Company i.e., SPPL. The trademarks, domain names and trade dress of SPPL shall not be used in connection with any product or service that is not affiliated with SPPL, in any manner that is likely to (a) cause confusion among Users or potential Users; or (b) dilute the rights of SPPL; or (c) to disparage or discredit SPPL.

      3. Warranty for Your submission to the Platform

        1. As between You and SPPL, You own the information You provide to SPPL, and You may request its deletion at any time. Any information You submit to Us is at Your own risk. By providing information to Us, You represent and warrant that You are entitled to submit such information and the same is not confidential and not in violation of any law, contractual restrictions or other third party rights (including any intellectual property rights).

    3. CHANNEL SUBSCRIPTION

      1. As a condition of Your use of the Platform, the Platform will require Your permission to send You administrative and promotional emails. We will send You information regarding Your account activity and purchases, as well as updates about Our Services and promotional offers. You can opt out of Our promotional emails sent through third party distribution lists anytime by clicking the UNSUBSCRIBE link at the bottom of any of Our email correspondences. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS sent to You. The offers made in those promotional emails or SMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide You any information regarding such change.

    4. FRAUD AND IMPROPER CONDUCT

      1. You may only access the Platform for availing the Services that are offered by SPPL. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to Your use of the Services. You agree that You will not in any way:

      2. interfere with the ability of others to access or use the Services;

      3. disrupt the normal flow of communication or otherwise act in a manner that adversely affects other users' ability to use the Platform or the Services;

      4. claim a relationship with or to speak for any individual, business, association, institution, or other organization for which You are not authorized to claim such a relationship;

      5. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services;

      6. upload or post or use the Service to transfer, any content or other material that contains or constitutes viruses, Trojan or other code with malicious, disruptive and/or destructive features;

      7. upload or transmit, any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, hateful, or racially, ethnically or otherwise objectionable material of any kind or nature. This includes text, graphics, video, programs or audio, etc., on/through the Platform;

      8. You shall not attempt to gain unauthorized access to any hardware or software systems or networks associated with the Services, or obtain any services or information not intentionally made available to You by the Company on or through the Platform;

      9. You shall not attempt to gain unauthorized access to the account of any other user or entity, or otherwise interfere with any other user's or entity's use of the Platform.

    5. LIMITATION AND DISCLAIMER OF WARRANTY

      1. The Platform, the Services (i.e., Products and Devotional Services made available on the Platform) and each portion thereof are provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to Applicable Laws of India, We disclaim all warranties, express or implied, with respect to the Platform, the Services and each portion thereof, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights.

      2. For the purpose of this Terms of Use, “Applicable Law” shall mean, any statute, law, regulation, ordinance, rule, judgment, notification, rule of common law, order, decree, bye-law, government approval, directive, guideline, requirement or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any authority in India having jurisdiction over the matter in question, whether in effect as of the date of these Terms of Use or thereafter.

      3. SPPL does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise with respect to, the Platform or its Services (i.e., Products, Devotional Services and Devotional Content made available on the Platform).

      4. Under no circumstances, including, but not limited to, negligence, shall SPPL be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the Platform, the Services (i.e., Products and Devotional Services made available on the Platform)or any portion thereof, by any person, including employees and contracted personnel of SPPL.

      5. Under no circumstances, shall SPPL be liable for any direct, indirect, special, incidental or consequential loss or damages arising due to gross negligence or wilful misconduct of any third party service providers empanelled by SPPL for the purposes of rendering its Services (i.e., Products, Devotional Services and Devotional Content made available on the Platform).

      6. If You are dissatisfied or harmed by this Platform or anything related the Platform, You may terminate these Terms of Use in accordance with Clause 13 below.

      7. The Company does not guarantee that the Platform will function without interruption or errors in functioning. In particular, the operation of the Platform may be interrupted due to maintenance updates, or system or network failures. In the event of interruption in accessing the Platform due to the above mentioned reasons, SPPL shall inform the User of the same, and SPPL disclaims all liability with respect to delay in provision of Services due to the same.

    6. USER FEEDBACK/COMMENTS/SUGGESTIONS

      1. We encourage Users to submit/ post/ share their comments/ suggestions/ opinions/ feedback etc. (“ User Feedback”) with Us.

      2. The User agrees and acknowledges that:

        1. The User Feedback does not contain any confidential information or is not in violation of any third party right including intellectual property rights;

        2. The User Feedback shall not be unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or is otherwise inappropriate as under Applicable Law;

        3. We are not under any obligation of confidentiality, express or implied, regarding the User Feedback;

        4. We reserve the right to use or disclose such User Feedback for any purpose, in any way, as We deem fit;

        5. We are not obligated to review the User Feedback; and

        6. We reserve the right to reject, remove, delete or edit such User Feedback, at any time, without any reason, without providing any notice.

      3. All User Feedback submitted or offered to the Company on or through the Platform or otherwise disclosed, submitted or offered in connection with Your use of this Platform or use of the Service(s) shall be and remain the property of the Company. Such disclosure, submission or offer of any User Feedback s shall constitute an assignment to the Company of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the User Feedback. Thus, the Company owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any User Feedback. The Company shall be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating You in any way. The Company is and shall be under no obligation: (a) to maintain any User Feedback in confidence; (2) to pay You any compensation for any User Feedback; and/or (3) to respond to any User Feedback.

    7. INDEMNIFICATION

      1. You agree to indemnify, defend and hold harmless SPPL, and Our affiliates, officers, partners, employees, consultants and representatives, from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney's fees and related costs and expenses, due to or arising out of: (a) Your failure to comply with these Terms of Use; or (b) where any information You submit, email, or otherwise transmit to Us violates third party rights or Applicable laws. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by You, and in such case, You agree to fully cooperate with such defence and in asserting any available defences.

    8. TERMINATION

      1. SPPL may terminate these Terms of Use immediately without notice in the event of any breach by You of these Terms of Use or any of our applicable policies, as posted on the Platform from time to time or upon a misuse of the Services by You.

      2. You may terminate these Terms of Use, for any or no reason, at any point in time.

      3. In the event of any termination or expiration of these Terms of Use, the following sections of these Terms of Use shall survive: all provisions regarding ownership of intellectual property, indemnification, disclaimer of warranties and limitations of liability, fraud or abuse, and the provisions of this section.

      4. You agree that upon the termination of these Terms of Use, We may delete all information related to You with respect to the Services availed by You.

    9. SEVERABILITY

      1. If any part of the Terms of Use for Services are determined to be invalid or unenforceable pursuant to applicable laws of India, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use for Services shall continue in effect.

    10. GENERAL

      1. Unless otherwise specified herein, these Terms of Use for Services constitute the entire agreement between you and SPPL in respect of the Services and supersedes all previous written and oral agreements between you and SPPL, if any. SPPL’s failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.

    11. GOVERNING LAW

      1. These Terms of Use shall be governed by and constructed in accordance with the applicable laws of India without reference to conflict of laws principles. The courts in Mysore, India shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under these Terms of Use.

    12. GRIEVANCE OFFICER

      1. In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

      2. Name: Ganesha K U

        Phone No: +91-9880211422

        E-mail Address: ganesh@nrrs.net

        Postal Address: N.Ranga Rao & Sons, 1st Floor, 1553, NR House, Vanivilasa Road, Near Agrahara Circle, Mysuru, Karnataka - 570004